Large Language Models (LLMs) are transforming the way we build software. Vibe Coding — popularized by tools like Cursor and Windsurf — refers to deeply embedding LLMs into the development workflow. Like all tools, however, it takes time to learn how to use them effectively.

Companies are rushing to integrate AI into their customer support workflows, generating a lot of interest in the latest models. However, the power of the model is only truly unlocked if the if system architecture around it is right — how you deliver context, handle private knowledge, and adapt over time are all key factors in building a successful AI customer support system.

Every organization today is drowning in unstructured data: support messages, internal chats, user feedback, call transcripts. As our ability to collect more unstructured data within organizations grows, the need to understand that data in a scalable, cost-effective way is outpacing our ability to handle it.

François Chollet recently introduced a new version of the ARC AGI benchmark during his talk at Y Combinator’s Startup School. It’s one of the more thoughtful discussions on evaluating AI systems — and well worth watching.

As smart pet devices become more common, many of us have come to depend on them without a second thought. Unfortunately, that reliance may be premature, as we’re beginning to understand their limitations over time.

TL;DR: We recently began seeing intermittent SSLHandshakeException errors when calling Microsoft login endpoints from our Java service. The root cause turned out to be missing root certificates in the Temurin Java images — even in recent versions. Microsoft had rotated their TLS chain, and the new root wasn’t bundled. We built a tool to dynamically extract the cert chain and patch the JVM truststore during our Docker build.